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Ed Cotton: Brands Need To Confront America’s Customer Service War

August 12, 2010, 10:13 am

≫ Next: Why Mandatory Fun Is Bad For You

≪ Previous: featured: Piers Fawkes: How Work Is Changing Everything

A flight attendant loses it and ends up igniting a fierce debate on the perilous state of customer service in the travel industry in beyond. Ladies and gentlemen, welcome to America's customer service war.

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